Category Archives: Customer Testimonials

“Our call center supervisors use UCCS every day to improve our insight into our call distribution.  We really like that we can see all of our queues and actually have … Continue Reading

“Call SWEET! Live is our safety blanket!  We especially like the Voice Recording that allows us to search through call recordings to ensure that our representatives haven’t said anything false … Continue Reading

“I look at Call SWEET! more than I look at Facebook.”

- Inside Sales Representative at a national communications technology organization… Continue Reading

“Call SWEET! Live lets me see the inner workings of my customer service center.  From my computer screen, I can see problems the moment they happen.”

Customer Care Manager – … Continue Reading

Making the decision to go with Call SWEET! Live over other similar products was easy.  Call SWEET! Live is the only solution that meets all of our needs and wants … Continue Reading

I cannot say enough about the level of service I have received from DATEL, issues are handled quickly and efficiently. The Call Sweet package has been beneficial to the everyday … Continue Reading

We have been partnered with DATEL for a couple of years now, and it is one of the best decisions we have made! They have provided phenomenal support and demonstrated … Continue Reading

Call SWEET! is a simple to use tool that provides the sales team at BestIT automated reporting each day on call productivity.  I have found their product to be excellent … Continue Reading

Call SWEET! and Call SWEET Live! have dramatically improved our call center efficiency in terms of  individual agent productivity through our ability to observe, manage and anticipate our business needs.  … Continue Reading

DATEL provided us with exemplary customer service from the beginning of our implementation to the final working product. After implementing Call SWEET! our management team has been able to track … Continue Reading