Call SWEET! Call Accounting provides you with the information you need to make the best choices for optimizing your business. In-depth reporting on all incoming, outgoing and internal calls lets you see your telecommunications activity from every angle. Easily track details on individual extensions, departments or multiple sites, and make necessary changes to improve productivity and efficiency on all levels.
Get broad metrics and detailed analytics on your calls in a single report
Filter through your call data to find the exact details you need
Streamline client call tracking with reporting on client account codes
Keep confidential information in the right hands
Let Call SWEET! monitor important call statistics for you
Keep track of how much your calls are costing you
Benefits
Lower Telecom Expenses – Use reports to identify unused trunks and extensions, and place those resources where they are needed.
Increase Productivity – Use scheduled reports to quickly gain valuable customer intelligence and track agent performance. Set company-wide goals and measure employee improvement with historical reporting.
Stop Telephone Misuse – Call Accounting provides you with the information you need to identify commonly dialed numbers and track extension activity to see if employees are making personal calls when they should be assisting customers.
Increase Profits – Bill clients or tenants for calls based on your business needs with Resident-Tenant Billing or Professional Services. Use reporting on account codes to keep track of all billable incoming and outgoing calls, and recover telecom costs.
Improve Customer Satisfaction – Use historical call reports to identify trends, such as peak calling times, and adjust your staffing to better fit customer needs. Review voice recordings to improve the quality of your customer service.
